Founded in 1955, Seta Corporation is a major cataloger of the Palm Beach International Jewelry Collection. The Palm Beach International Fashion Jewelry Collection Catalog is also available for syndication to business partners such as Direct Charge, Redcats, eBay, Amazon and many others.
Fashion jewelry and fragrances
Deliver excellent customer service while meeting specific upsell/cross-sell objectives
Seta was seeking a contact center that could help enhance the customer experience while simultaneously increasing upsell performance. As a family-owned and operated company, Seta places a high value on customer satisfaction and wanted a true partnership with its new contact center – the relationship had to be flexible, fair and willing to evolve to meet changing business dynamics. Palm Beach Jewelry was also attracted by the integrated solutions MAI is capable of offering with its fulfillment capabilities.
Working hand-in-hand with Seta management, MAI helps develop strategic cross-sell and upsell strategies. Intelligent call routing directs calls to the most proficient sellers without compromising hold times while creative incentives and a pragmatic approach to training and monitoring drive continuous agent improvement. In addition to handling inbound orders for Palm Beach Jewelry and its syndication partners, MAI also provides the following on a daily basis: