What Are the Services That A Company Can Safely Outsource

Whether you are an entrepreneur or an established business owner, at some point you may find yourself agreeing that it is impossible to do everything yourself and that outsourcing some services could help the growth and success of your business.


Once you make the decision to outsource some of your services, you’ll find you have more time and resources to focus on other important aspects of your business that need immediate attention. Delegating non-core activities to outside professionals has been a strategy of big businesses for a long time and now technology has made this practice accessible to smaller companies as well.


The key to success is knowing what to keep in-house and what to outsource. Extensive research and planning is required before you shake hands with a partner. These days with the ease of access, you could have business partners located at any corner of the world. Several qualified professionals quit their regular monotonous jobs to freelance in fields such as content writing, graphic designing, book keeping, HR consulting, web designing and so on. When we think of outsourcing, it could be to individuals or to a 3PL company. Outsourcing the right services to the right contractor will enhance your productivity, efficiency and economy.


Progressive entrepreneurs realize the unstoppable power of outsourcing to handle aspects of their business that are essential but simply don't make sense for them to deal with personally,” says David Walsh, entrepreneur and author of Source Control.


So when is the right time to outsource?

It depends on the type and needs of your business. The primary task is to understand and clearly evaluate the requirements of your company. For example, you might have in-house staff to handle all the tasks efficiently and with adequate training, they might prove to be worthy in handling the essentials of the business. If at some point these employees are unable to handle the work or if you need to expand your business in regions beyond physical reach, you might want to think about outsourcing. So the 'right time' cannot be generalized and will be unique to your business.


What to outsource?

Many companies start outsourcing specific tasks such as conducting background checks on employees before recruitment, resource management and so on right from the moment they set shop. With a variety of qualified professionals located around the world, it has become easier to outsource a wide range of services. Determining your own core competencies and capabilities, in-house resources and limitations is essential. Tasks that are best outsourced can be segregated into three general categories:


  • Skilled qualified executives - These include highly qualified professionals who could maintain and track specific areas of your business, such as finances or accounts or overall management.

  • Repetitive tasks - Data entry, customer service, inventory shipping and tracking, product handling, etc., could fall into this category.

  • Specialised knowledge - For example, you may require graphic design or content writing expertise for your projects. In this case, it may make more sense to outsource than to retain a full-time employee.

Ultimately, there is no rule book that defines what you should or should not outsource. But it is essential that you realize the specific requirements and outsource the right partners. Research well and consider suggestions and recommendations from friends, fellow business owners and professionals. Take note of feedback and referrals. Technology can make it easy only if you allow it to.


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