Points to Consider While Automating Business Through BPO

Many organisations are opting to automate their services in order to improve the quality of their business, enhance processes and increase customer satisfaction. While many companies choose to do it themselves, Business Process Outsourcing (BPO) is one of the easiest ways to automate your business.


What do we mean by Business Process Outsourcing?

BPO involves contracting specific operations of your business to a third party service provider. The primary advantage of outsourcing is the way it expands your organization’s flexibility by enabling you to focus more on core competencies without the burden of non-core business restraints.


But is there a master strategy for managing all fulfillment? There are several challenges that one faces when dealing with multi-channel internet retailers and traditional retailers as they have different demand drivers. When you are looking at multi-channel fulfillment, there are several factors that will be encountered such as excess warehouse space, surplus inventory, trouble with data management, etc. These issues arise because companies do not have the perfect strategy for multi-channel fulfillment yet.


Why automate your business through Business Process Outsourcing?

We live in an era where technology has brought about positive changes in the way businesses are run. Complex business process operations such as data manipulation and record keeping are now being automated with the help of advanced technologies. Technologically-sound third party service providers maintain high standards in the processes that they follow, which in turn, makes them highly competent business partners. For example, if a company outsources to a service provider equipped with high performance processing computers, then with data mining tools massive databases can be analyzed. The responses received can be inferred to serve the customers better and create targeted promotions.


If you get associated with the right partner, business process automation systems will help enhance the quality of work and services of your organization. If incorporating multiple channels is on your business agenda, this could be a way to accelerate the process. By outsourcing non-core business elements, companies can concentrate on developing their core-business strategies and increase their profits.


Factors to consider when automating through Business Process Outsourcing

  • The Process

    The first step is to understand automation. Just because the idea seems fancy, do not dive into it. Understand your business requirements and evaluate how a third party service provider could be of use to you. Once you decide to outsource, you need to analyze the services within your organization that would make the most sense to outsource.

  • Upfront Investments versus Long-Term Benefits

    While automation can provide long-term economic benefits, it does come incur a price. Your initial investment may seem steep, but if it goes well, your business could profit more than you imagined. With further development in technology, businesses would have an upper hand and eventually be able to use multiple service providers simultaneously.

  • Timing

    Many business owners spend their time contemplating the pros and cons and opt to wait until the ultimate technology arrives. It’s important to realize that doing anything new is scary and often requires a leap of faith. Analyze every aspect of your business requirement and conduct tests prior to changing your system. When you are confident in your decisions, embrace the new technology.

  • How to monitor?

    Outsourcing your services to a third party partner will requires that you develop ways to monitor your partner’s performance. This will allow you to observe the progress your business has made post-automation, costs involved, quality of service and the overall success of your BPO partnership. The relationship between the two companies requires a certain amount of transparency and it is the responsibility of your organization to keep track of the practices undertaken by your BPO partner.

  • Management

    Risk management is an important factor that needs to be evaluated prior to engaging in a BPO partnership. You need to consider the potential risks involved before making decisions to avoid sudden unforeseen damages to your organization. Develop a risk management program specific to the requirements of your business and the resources that you are outsourcing.

    It is also important to realize that automation will bring about structural and organizational changes. These changes need to be monitored and managed regularly to avoid losses. Adapting appropriate change management practices is mandatory, including adequate and regular training programs, etc., in order to make the automation process a success. Dedicated teams based on the functionality should be set up within the company solely to monitor performance, risk management, data management, change management etc.

To know more about MAI's expertise in contact center and fulfillment services, please drop in an email now!

Recent Blogs