Five Ways Work Order Management Improves Your Ecommerce Business

eCommerce is a classic example of how diverse operations can come together to deliver an awesome customer experience. It brings together the best of online and offline processes to turn customers into impulsive shoppers.

Behind the scenes of any successful eCommerce business is a well-managed work order management system. Any warehouse manager will happily confirm how critical a work order management system is in keeping things rolling smoothly within the business. Warehouses require regular maintenance and the upkeep of their equipment is made possible by a work order management system. Without proper work order management, things can come to a standstill bringing the entire eCommerce machinery to a grinding halt.

In several ways unknown to normal users, a work order management system helps improve the efficiency of an eCommerce business. Here are four such ways:

#1 Real-time Operational Visibility

A work order management system gives an end-to-end visibility of operations spanning regions and business functions. From the real-time health of warehouse equipment to the progress of the supply chain, a work order management system can give instant visibility of all operations. Advanced systems can also depict information in the form of dashboards that show data from multiple geographies, product lines, etc., on a single screen.

#2 Scheduled Workflow

Preventive maintenance and ad hoc maintenance requirements can disturb the smooth running of an eCommerce operation. For instance, when a forklift in a warehouse is taken away for preventive maintenance, it is not only slowing down distribution in that particular area of the warehouse, but is also reducing order fulfillment for all the concerned products.

A work order management system can keep all warehouse employees and delivery personnel informed of upcoming and ongoing maintenance work which, in turn, enables better workflow management. From tweaking labor sources to adjusting dispatch times, there can be better organization and coordination of efforts leading to better order fulfillment. The work order management system eliminates unwelcome surprises that disrupt personnel productivity.

#3 Asset Management

Assets are business-owned resources from which future economic benefits are expected to flow back to the enterprise. Predicting the estimated useful life of assets and improving them consistently can be quite a challenge. Even in manufacturing facilities with elaborate facilities for asset tracking and monitoring, asset management is a critical challenge that cannot be resolved so easily. Spreadsheets are infamous for their quick data erasure, limited collaboration features and so on.

A work order management system can prove beneficial here. Based on data analysis, it helps identify assets that are constantly running into downtimes and performance issues. Depending on their estimated life and cost incurred to put them back to working condition, they can either be replaced or repaired.

#4 Longer asset life

Work orders are created for specific dates within which the job has to be completed. They also allocate specific labor hours within which the task must be accomplished. However, tracking budgeted and actual labor hours for dozens of work orders on a regular basis can be cumbersome. If the labor hours are not tracked, they can possibly extend to equipment downtimes causing loss to the business unit. Hence, the need for a work order management system that can help monitor these details efficiently. They can showcase details of outstanding work, jobs that have exceeded allocated deadlines, budget overruns and much more in an intuitive dashboard.

#5 Maintains Historical Information

Maintaining old data and records might seem like a boring and useless thing to do, but regulatory officials think otherwise. Just when you think your business operations are going in a smooth pattern, they might decide to drop in and take a quick peek at how well your equipment functions, whether they have any environment-unfriendly characteristics and so on.

A feature-rich, intuitive and easy-to-reach work order management system will help you satisfy such inquiries by providing solid data and historical records of all work orders in an instant.

All This and More…

This not the end of the list. A work order management system can augment the way your eCommerce business works in a myriad number of ways. Processing dozens of work orders on a single day is a task that cannot be easily done. It takes the intelligence and efficiency of a computerized system that is agile, easy-to-use and, most importantly, reliable to ensure your eCommerce order fulfillment rates are the best they can be.

To know more about MAI's expertise in contact center and fulfillment services, please drop in an email now!

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